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TSA helpline caters to fliers’ medical needs

The Transportation Security Administration has launched its “TSA Cares” helpline on Thursday. The agency says the toll-free number is designed to assist travelers with disabilities and medical conditions before they head to the airport.

Passengers can call the number (1-855-787-2227) prior to traveling to ask questions about screening policies, procedures and about what to expect at security checkpoints.


The TSA says a representative will provide assistance, “either with information about screening that is relevant to the passenger’s specific disability or medical condition” or a referral “to disability experts at TSA.”

The agency recommends fliers call 72 hours prior to travel so that the agency “has the opportunity to coordinate checkpoint support with a TSA Customer Service Manager located at the airport when necessary.”

The TSA Cares line is staffed Monday through Friday from 9 a.m. ET until 9 p.m. ET, excluding federal holidays.

The addition of the TSA Cares helpline comes after the TSA has endured several bouts of bad press during the past month related to fliers’ complaints about pat-downs or other extra screening procedures.

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